For hygiene reasons, our products cannot be returned, except where defective. Cannabis Queen Pty Ltd will not accept the return of any open/closed product for credit or replacement unless there is a defect in the product or its packaging at the time of supply, or if an incorrect product has been dispensed. Items cannot be returned or exchanged after the 48 hour period from when the original order was placed. Your item must be unused and in the same condition you received it.


All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product with images.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you have any questions on how to return your item to us, contact us